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Refund Policy

What is your return policy?

We accept returns for online store credit within 14 calendar days from the date you receive your order.

We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.

Items marked with Final Sale, Clearance Items and Last Chance Sale Rack Items cannot be returned, refunded or exchanged. For any questions, please contact turquoisebuckle@yahoo.com.

All returns are issued as an online store credit.

If any returns do not meet the following requirements, you will be contacted and you will need to pay for the items to be returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.

Damages must be reported within 3 days of receiving merchandise or cannot be returned. Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

Gift Cards, jewelry, sunglasses, hats, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Items must be returned in their original packaging. Damages must be reported within 3 days of receiving merchandise or cannot be returned for store credit.

How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

Securely repackage your items in the package you received them in. Enclose a copy of the receipt.

Please note: Return shipping costs are currently not reimbursed.

SEND RETURNS TO:
Turquoise Buckle
Attn: Returns Dept.
Order #_________________
5112 Bridgeport Rd
McKinney, TX 75071

REFUNDS & PROCESSING TIME

If your package arrives at Turquoise Buckle Returns Department within the 30-day timeline specified above, and your return is accepted, your store credit will be processed within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place.

What if my package is refused or not delivered?

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

3 Day Shipping and Ground Shipping: $7.00 return cost.

How do I change or cancel my order?

Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

QUESTIONS/CONCERNS

If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns, please contact us immediately at turquoisebuckle@yahoo.com.